Register for Home Banking


Before using First Service Credit Union Home Banking, you must first sign up. This process will take 3 to 5 minutes and includes the following steps:

  1. Enter Member Information
  2. Setup Username/Password
  3. Setup Security Questions
  4. Setup Security Phrase/Picture
  5. All Done!



For assistance please call:

  • (713) 676-7777
  • (800) 678-5197 Toll-free
Monday - Friday, 7:30 a.m. - 5:00 p.m. CST



All access is secure and monitored.

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Timestamp – 12/19/2018 00:27:13
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Frequently Asked Questions
GETTING STARTED
What are the features and benefits of Online Banking?
Online Banking allows you to access your First Service Credit Union account securely at any time, from anywhere. You can check your balances, transfer funds, make payments, pay bills, and more all from home, at work, or while on the go. Learn more about Online Banking.
What browsers are supported for Online Banking and Bill Pay?
In order to avoid connection disruptions or security issues, we recommend using one the following browsers:
  • Internet Explorer version 11 and above
  • Any version of Microsoft Edge
  • Firefox version 31 and above
  • Safari version 9 and above
  • Google Chrome version 42 and above
How do I update my contact information?
You can update your address, phone number, and email address under the Profile tab.
How do I change my password?
You can edit your username, password, as well as your security phrase, security picture, and security questions by clicking Credentials under the Profile tab.
How do I sign up for eStatements?
To sign up for eStatements, follow these steps:
  1. Click the Documents tab.
  2. Click Request Online Statements.
  3. Type “YES” to accept the eStatement agreement.
  4. Click Activate Now.
You will now be able to view all your statements and tax documents under the “Documents” tab by clicking "Electronic Statements." The document menu will open in a new window.
How do I get started with online Bill Pay?
Follow the steps below to register for online Bill Pay:
  1. Click on the Bill Pay tab.
  2. Select the Yes button to register for Bill Pay. The Bill Pay website will open in a new window.
  3. Choose a personal challenge phrase and response.
  4. Read the Bill Pay Agreement, check the boxes to accept, and click Go! to continue to Bill Pay.
Once you have registered for online Bill Pay, visit the Help page to view demos and step-by-step instructions for setting up payees, making payments to businesses and individuals, receiving eBills right
How do I get started with the Mobile Banking app?
When you first log in to the First Service Mobile Banking app, you will receive an email from MemberServices@FSCU.com with your one-time PIN number. You will need to log back in to the app with your user name as well as enter your password and add the one-time PIN number to the end of your password. For example, if your password is apple, you would enter apple5352. Once you have successfully logged in, log out and log back in using only your password.

To reset your Mobile Banking PIN you may call the Contact Center at 713-676-7777 or 800-678-5197 or visit one of our convenient locations.
How do I set up eAlerts?
To set up eAlerts:
    Click on the Alerts tab.
  1. Select All Alerts to choose from one our pre-set alerts and edit the account and delivery options.
  2. Select Add Alert to choose an alert type and customize the criteria, account, and delivery options.
  3. To mute alerts during certain times of the day, click Alert Quiet Time.
ACCOUNT INFORMATION & TROUBLESHOOTING
How do I find my account number?
Find your account on the Accounts Summary page. Your account number can be displayed by in the Number column.
My card has been lost or stolen. How do I block it?
If you believe your debit or credit card has been lost or stolen, follow the steps below to temporarily or permanently block your card:
  1. Find the account you would like to block on the Accounts Summary page.
  2. Click Need to block card? under the account.
  3. Select the card number and the reason for blocking the card and click Next.
  4. Click Block Card to confirm.
  5. If you find your card, contact us at 713-676-7777 or 800-678-5197 to unblock your card. Otherwise, we can permanently block your old card number and order you a new card.
How do I view my eStatements or electronic tax documents?
To view, download, or print your statements or tax documents, click Electronic Statements under the Documents tab. The document menu will open in a new window.
How do I download a copy of my transactions?
To download a copy your transactions as a Comma Separated Value (CSV) file to open with Excel, follow the steps below:
  1. Click the Accounts tab.
  2. Click Transactions.
  3. Click Options and select Download as CSV.

  4. To download a copy your transactions as a Quicken Financial Exchange (QFX) file to open with Quicken, follow the steps below:
  5. Click the Accounts tab.
  6. Click Options and select Download to Quicken – QFX.
  7. Select the start and end date and the accounts for the transactions you would like to download.
  8. Click Download.
How do I set up direct deposit?
To set up or update your direct deposit with First Service, you may download a pre-filled direct deposit form by following the steps below:
  1. Click the Accounts tab.
  2. Click Options and choose Direct Deposit Form.
  3. Select the account(s) you would like to receive the deposit and the percentage of the total you would like to be deposited in each account.
  4. Review the information shown and click Confirm and Print Direct Deposit Form.
How do I set up or change my overdraft transfer options?
If you would like to set up or change an account to transfer from in case of an overdraft, follow the steps below:
  1. Find the account you would like to change on the Accounts Summary page.
  2. Click Modify overdraft protection under the account.
  3. Choose the account you would like to link and click Add.
  4. Use the arrows to change the order in which the accounts will be used.
How do I sign up for Courtesy Pay?
Courtesy Pay protects you from the inconvenience of NSF fees and bounced checks if you accidentally overdraw your account between paychecks or from unforeseen expenses. You are automatically covered for checks, ACH, and recurring debit card transactions.
To opt in to Courtesy Pay coverage for ATM and one-time debit card transactions, follow the steps below:
  1. Click the Accounts tab.
  2. Click Courtesy Pay.
  3. Select the account for which you would like to set up Courtesy Pay.
  4. Click Submit.
If you would like to opt out at any time, simply give us a call at 713-676-7777 or 800-678-5197 or visit any of our branches.
How do I order more checks?
If you are ordering checks for the first time, you may call us at 713-676-7777 or 800-678-5197 or visit any of our branches.

If you have ordered checks before, and none of your personal information has changed, you can order checks by following these steps:
  1. Click the Check Services tab.
  2. Click Check Order.
  3. Choose the account for which you wish to order checks.
  4. Click Get Started to complete the form and place an order directly with Harland Clarke.
(Make sure to have your pop-up blocker disabled to allow the Harland Clarke website to open in a new tab or window.)
How do I access and redeem my Debit Rewards?
To access your Debit Rewards, click Debit Rewards under the Accounts tab. Make sure to have your pop-up blocker disabled to allow the Debit Rewards screen to open in a new tab or window.

If you’re not already enrolled in the Debit Rewards program, you must first read the Terms & Conditions and click Agree.
How do I view my credit score?
To view your latest FICO credit score, select Credit Score under the Profile tab.
TRANSFERS & PAYMENTS
How do I transfer money to or from my account?
  1. Click the Transfers tab.
  2. Select Transfers to make a one-time transfer between First Service accounts or loans.
  3. Select Scheduled Transfer to schedule a one-time or recurring transfer between First Service accounts or loans.
  4. Select Transfer to Member to make a one-time transfer to another member’s account using their account number.
  5. Select External Transfers to make a transfer from an external account.
How do I send a wire transfer?
You can make a wire transfer by clicking Wire Transfer under the Transfers tab. To make a wire transfer you will need:
  • The beneficiary’s name and address
  • The beneficiary’s account number
  • The name and address of the financial institution receiving the funds
  • The receiving institution’s ABA/SWIFT routing number

You will be required to pay the wire transfer fee at the time it is submitted. In Online Banking, a domestic wire transfer costs $15.00, and an international wire transfer costs $40.00.
How do I make a loan payment?
  1. Click the Loans tab.
  2. Select Make a One-Time Payment from a First Service Account to make a one-time transfer from a First Service account to your loan.
  3. Select Make a Payment with a Card to make a one-time loan payment with a debit or credit card.
  4. Select Schedule a Payment from a First Service Account to schedule a one-time or recurring transfer from a First Service account to your loan.
  5. Select Schedule a Payment from an External Account to schedule a one-time or recurring transfer from an account at another institution to your loan.
How do I skip a loan payment?
To skip a qualified loan payment up to five days before your loan payment due date, select Skip a Payment under the Loans tab.
How do I make an advance from a line of credit?
To make a transfer from your loan of credit to a First Service account, select Make an Advance from a Line of Credit under the Loans tab.
How do I transfer a credit card balance?
To transfer a balance from a credit card at another financial institution to your First Service credit card, click Transfer a Card Balance under the Transfers tab or follow the steps below:
  1. Find the credit card you would like to transfer your balance to on the Accounts Summary page
  2. Click Transfer a balance under the account.
  3. Fill out the credit card information and click Next.
  4. Confirm that you wish to transfer the balance and click Submit.
(800) 678-5197 — Routing and Transit number — 313090561
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Your savings is federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a United States Government Agency.
– Current time is 12/19/2018 12:27:13 AM – 0 – W9 –